Privacy Policy

We (Empire Calls, or "EC") understand that your security is important to us and we take it seriously. This Privacy Policy ("Privacy Policy") explains how we collect, process, use, share and protect information when you use our mobile application or the services available on our website, Empire Calls . References to “we”, “our” or “us” or the “Company” shall mean the Platform and/or EC. Any references to “you”, “your” or “user” shall mean any person or entity using our Platform. We will not use or share your information with anyone except as described in this Privacy Policy.

This privacy policy is a part of and is to be read with our Terms and conditions (“User Terms”). BY ACCEPTING THE USER TERMS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the User Terms and this Privacy Policy cautiously so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not acknowledge the User Terms or use our Services. This Privacy Policy is governed by the arrangements of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.

We value the trust you have in us. That is the reason we demand the highest standards for secure transactions and customer information privacy. Please read the following statement carefully to learn about the information we collect and dissemination practices. We may update it from time to time to address new issues or reflect changes on our Website and App. We do reserve the right to revise this privacy statement at any time and such revisions shall be effective immediately upon notice thereof.

Information We Collect

We may ask you to provide your personal information/data that is not available in your public domain and appear personal to the user, that is kept under control and only under the possession of the user. We may collect this information/data from you while you get yourself registered with us in regards to any services provided by the user or when you make any communication with us. The personal information/data we may collect are:-

a. Your Full name
b. Address
c. Mobile Number
d. Email Address
e. Scan copy or Images of KYC(Know Your Customer) Documents like Aadhar Card, Passport, PAN Card, Driving Licence, Voter ID , Utility Bills.
f. Location
g. Feedback or Responses given by you

Use of Information Collected

We use the personal information/ data provided by the user to facilitate them with reference to the services offered and through our medium. In addition to our service provision, we may also use personal information/ data by the user for following add on purposes.

To investigate or fix any bug in the mobile application;

To reach you for administration related declarations and offers;

To get in touch with you for special offers and declarations;

To inform you with the transaction status and fulfillment of services availed on our platform;

To get in touch with you for any updates or notification for Empire Calls monthly conditions or any change those monthly activities;

To prevent, discover and investigate infringement of this Privacy Policy or user in terms of the stage, and to research extortion, chargeback or any other matters.

To utilize the individual data/information for inner business purposes;

To investigate into any grumblings/claims/disputes in regards to the administrations services availed on the platform;

To respondent to your protests/claims/other disputes identified during the transaction;

To save appropriate and legal records for our business and consistence reason;

Furthermore, for some other legal reason as needed by us.

We will recognize and use your IP address, IMEI Number and more details and many more to help diagnose problems with our server, and to check upon our website. The IP address is basically used to help identify you and also to board the demographic information. We may also collect your IP address for system administration and also to collect information for our advertisers, sponsors, and partners, and to audit the use of our site; mainly to protect any user's security or the security of other persons, consistent with applicable laws.

Disclosure of Information to Third Party

We may use third party service provider who supply applications, web hosting and other technologies for this Website. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or while you are providing your information. Following are the situations when information may be shared:

Administration and Legal Reasons

We help out Government and law enforcement authorities and private parties to implement and agree with the law. Consequently, we may access, use, safeguard, move and uncover your data (counting Protected Information, IP address, Device Information or geo-area information), to Government or law requirement authorities or private parties as we reasonably determine is necessary and appropriate: (I) to fulfill any applicable law, guideline, summons, Governmental requests or lawful cycle; (ii) to ensure and additionally shield the Terms and Conditions for on the web and versatile Services or different arrangements pertinent to any on the web and portable Services, including examination of potential infringement thereof; (iii) to ensure our wellbeing, rights, property or security, our Services or any outsider; (iv) to ensure the wellbeing of people in general under any circumstance; (v) to recognize, forestall or in any case address extortion, security or specialized issues; and/or (vi) to prevent or stop action we may consider to be, or to represent a danger of being, an unlawful, deceptive, or legitimately noteworthy action.

For the Purpose of Business Transfer

We may share your data, including your Protected Information and Usage Information with our parent, affiliates and subsidiaries for interior reasons. We additionally maintain all authority to uncover and move all such data: (I) to an ensuing proprietor, co-proprietor or administrator of the Services or relevant data set; or (ii) regarding a corporate consolidation, union, rebuilding, the offer of considerably the entirety of our enrollment advantages and additionally resources or other corporate change, including, throughout any due ingenuity measure.

Sharing Information to Third Party

We may share your personal data/information with third party subsequent to acquiring express assent from you for sharing those data. In such conditions the client will be exclusively liable for data that the client agrees us to impart to the outsider and further we will not be mindful if any abuse of individual data/information happens from the finish of that third party.

Links to Third Party Website

In assistance and provisions of services to the client, our organization may contain certain links to third party website or applications. In the event user may utilizes the third party connects to any websites or applications, user will be administer by the Terms and Conditions and Privacy policy of that third party. This Privacy policy is simply material to us and to the Platform and services gave through us. User is mentioned to peruse the Terms and Conditions and Privacy strategy of third party websites and application while visiting those sites and applications.

Information Updates

User will be answerable for keeping up the precision of the data submitted to us and the data collected by us. If your own personal data/information changes or you wish to not utilize the platform you may connect with us on with the end goal of update or erasure of record certifications permanently. We will put forth great confidence attempts to roll out mentioned improvements in our then active databases when reasonably practicable. If there are significant changes in the individual data/information to the individual data/information given to us at the time of enrollment we may undertake verification of your own data/information.

If after altering or changing the data prior provided to Us, we think that its hard to allow admittance to the platfrom to you because of deficiency/error of the data, we may, in our sole discretion terminate your admittance to the stage by giving you a written notification with this impact on your enrolled email id.

If you wish to cancel your account or solicitation that we presently don't utilize your data to give you benefits, reach us through mentioned on the platform or at the later part of the protection strategy. We will hold your Personal Information/Data and Usage Information however long your record with the stage is dynamic and depending on the situation to give you benefits. Even after your record is ended, we will hold your Personal Information/Data and Usage Information depending on the situation to follow our legitimate and administrative commitments, resolve questions, close any exercises identified with dropping of a record, explore or forestall extortion and other improper action, to implement our arrangements, and for other business reason.


Wherever your personal information may be held within Empire Calls, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from authorized access or disclosure.

Our Website has severe safety efforts set up to secure the loss, misuse, and alteration of the information under our influence. At whatever point you change or access your account information, we offer the services as a protected server. When your data is in our ownership we stick to exacting security rules, ensuring it against unapproved access.

We have set up suitable technical and security measures to secure the information collected by us. The Personal Information/data that we collect is safely put away in our database and we utilize standard, industry-wide, economically reasonable security practices, for example, start to finish information encryption, pro-guard (Mobile Application) for ensuring your data. Apart from these security practices we have given you a username and password which empowers you to get to the Platform, you are liable for keeping these subtleties private. We ask you not to impart your password to anybody. If user is carefree and shares the login information with any individual other than the user or use the user account than he/she will be actually liable for something similar. We can't ensure the security of our database, nor would we be able to ensure that data you supply will not be captured while being sent to us over the Internet or wireless correspondence, and any data you communicate to the Company you do at your own risk.

Updates or Changes in the Privacy Policy

Our business is dynamic and accordingly we may add/continue/suspend different administration services accessible on our platform every now and then. We claim all authority to refresh/change this privacy policy without giving any earlier notification. Any changes to this privacy policy will be effective soon after posting of the changed or revised privacy policy on the Platform. Users are urged to occasionally survey this page for the most recent data on our privacy practices.