Terms and Condition

These Terms and conditions ("User Terms")govern the utilization of our Domain “Empire Calls” mobile application or utilizing the "Empire Calls" website ("hereinafter altogether, the Platform") situated at Empire Calls established under the laws of India having its registered office at A-205, Mondeal Heights, Opp. Karnavati Club, Nr. Wide Angle, S.G. Highway, Satellite, Ahmedabad, Gujarat-380015.This document is an electronic record regarding Information Technology Act, 2000 and runs there under as appropriate and the arrangements relating to electronic records in different resolutions as corrected by the Information Technology Act, 2000. This electronic record is created by a computer system and doesn't need any physical or computerized signatures.

The term "you" and "your" refer to the use of the Platform. Perusing, Viewing, Accessing, Browsing or otherwise using the site indicates your agreement to all the terms and conditions under these Terms of Use.

By registering on, accessing, browsing, downloading or utilizing and tapping on the "I ACCEPT" button, you are consenting to be limited by these User Terms. If it's not too much trouble, ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE PLATFORM. If by any chance you don't acknowledge or agree with any of the User Terms or don't wish to be limited by the User Terms, You may not access, browse or benefit administrations of the Platform and quickly end your availing services from the Platform. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND EC IN RESPECT OF THE USE AND SERVICES OF THE PLATFORM.

Eligiblity Criteria

You are “Eligible” to use the services of the Platform only when you fulfil all of the following condition:-

You are above 18 years of age.

You address and guarantee that you have right, authority and limit and that you are capable to enter into this Agreement and abide by all the User Terms as form part of this Agreement.

You are not recently eliminated or your account is not suspended or terminated or you are not disqualified excluded under any condition from benefiting of the administrations of the Platform.

If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You should keep such age limits.

Registration Process and Account Standards

It is Your duty to check and guarantee that You download the right mobile application for Your device from the play store and visit the right site. We are not responsible if You don't have a viable cell phone or if You download some unacceptable version of the Application or visit incorrect url to avail the benefit of the system. We maintain all authority to end the Services and the utilization of the Platform with an inconsistent or unapproved gadget.

You comprehend and recognize that You can avail the services of the Platform solely after finishing the Registration Process and checks.

You will guarantee that the Registration Data given by You during registration process is precise, finished, current, substantial and valid and is refreshed every now and then. We will bear no obligation for bogus, deficient, old or incorrect information given by You during the enrolment interaction.

You are answerable for keeping up the privacy of the Registration information and will be at risk for all activities and exchanges that happen through Your Account, regardless of whether started by You or any third party. Your Account can not be transferred, assigned or sold to a third party. We will not be responsible for any misfortune or the loss that You may incur because of other person using Your Account, either with or without Your insight.

You thusly address that you are not enrolled with the National Do Not Call Registry, and explicitly agree to get correspondences including special substance from Us through Your registered telephone number and also email id. You may, after profiting or endeavouring to benefit the Services of the Platform, get messages in Your cell phone from the Platform in regards to the subtleties of your Services.

We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data provided during registration or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason we may find just or equitable.

Aside from the Registration information gave or some other data and information put together by You during the utilization of some other assistance offered through the Platform ("Permitted Information"), we doesn't need You to, and You ought not, send any private or restrictive data to us on and through the Platform or something else, except if else it is needed by Applicable Laws. In tolerating these User Terms, You concur that any data or materials that You or people following up for Your benefit give to us other than the Permitted Information won't be viewed as private or restrictive. We will utilize the Permitted Information as per the Privacy Policy posted on the Site.

We permit You to open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please contact Us at support@empirecalls.co.in

If You are unable to access Your Account, please inform Us at support@empirecalls.co.in with the written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.

Our services and ways to use them

We offer certain digital products which facilitates prepaid mobile recharges, DTH recharges , datacard recharges, landline bill payments, broadband bill payment, post paid mobile bill payments, electricity bill payments, gas bill payment and insurance premium payments. We are only a reseller of digital products offered through the Platform. We do not provide the services in particular and act only as the mediator and/or facilitator for bill payments and recharges. Any dispute or shortcomings in the services offered by the services provider must be directly handled between you and the service provider.

Your Security

We put in all the effort to keep our Services a safe place for all users. But we cannot be assured of it. By using the platform and services offered through us, you must agree that:

1. You will just utilize the Platform or download the mobile application for Your sole, individual use and won't exchange or appoint it to third party;

2. You won't use any account that is liable to any privileges of an individual other than You without fitting approval and won't dishonestly address yourself as someone else or agent of someone else to utilize our Services.

3. You won't use the Platform for unlawful purposes;

4. You won't request login credentials from another user.

5. You won't attempt to hurt the Platform or our organization in any capacity at all and won't utilize any robot, bug, crawler, scrubber, or other robotized means or interface to get to the Services or concentrate other client's data.

6. You won't transfer virus or other malignant code or in any case bargain the security of the Services.

7. You will provide us with such information and documents which we may reasonably request;

8. You will just utilize an approved organization to benefit of the Service of the Platform and won't utilize the Services in a manner that could meddle with, disturb, negatively affect, or hinder different clients from completely appreciating the Services, or that could harm, incapacitate, overburden, or disable the working of the Services

9. You agree that while mentioning and benefiting services, regardless of whether by message, via platform, standard messaging charges, information charges, as relevant, of the Your and Our telephone network specialist organizations, will apply;

10. You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Platform

11. You are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines notified there under.

12. You will not encourage or promote any activity that violates these Terms. Else Empire Calls reserves the right to immediately terminate the Services and the use of the Application in the event of non-compliance with any of the above requirements.

Platform for Recharging Mobile, DTH and Datacard

EC is just reseller of digital products. We do not give mobile operator services, we are just the reseller of prepaid mobile recharge services that is ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. We are not a warrantor, insurer, or guarantor of the services to be given by the Telcos. Prepaid mobile recharge sold by us to You is sold without recourse against us for any breach of contract by the Telcos. Any disputes with respect to the quality, minutes gave, cost, lapse, or different terms of the versatile paid ahead of time re-energize bought should be taken care of straightforwardly between You (or the beneficiary of the re-energize) and the Telco. The terms and conditions set out in this segment are appropriate, to other paid ahead of time re-energize items accessible on the Platform incorporating paid ahead of time re-energizes according to DTH, information card just as to other paid ahead of time re-energize items that might be offered on the Platform. We won't be answerable for any failure on the part of any of its recharge partners in effecting a recharge.

Platform for Bill Payments

(Electricity Bill, Landline Bill, Broadband Bill, Mobile Postpaid Bill, Datacard Postpaid Bill, Gas Bill and Insurance Premium)

EC works as a mediator between and facilitates types of assistance to its client for bill/utility payments for Electricity Bills, Gas Bills and Insurance Premiums. EC doesn't give any of these services directly to the user and merely act as mediator for bill/ utility payments. We are not a warrantor, back up plan, or underwriter of the administrations to be given by the administrations supplier. Any debates with respect to the quality, cost, termination, or different terms of the arrangements of administrations should be taken care of straightforwardly among You and the specialist organization. EC will not be at risk or considered dependable in case of ;

User giving wrong, incorrect, inaccurate details about the service numbers or insurance policy numbers;

If your bank refuses or delays honouring payment instructions or due to any technical issue with your bank serves;

If your installment is not processed by the biller or service provider upon receipts;

Any conditions that is beyond our ability to control including, yet not restricted to, fire, flood, natural calamities, bank strikes, power disappointment, frameworks disappointment like PC or phone lines breakdown because of an unforeseeable reason or impedance from an external power.

No Refund and Cancellation

When the user avails the services provided over the platform by EC, any the transaction done by the user cannot be cancelled in any circumstances and no refund of the amount deducted shall be made by EC. Further any protest/input in this regard will be routed to EC on support@empirecalls.co.in All the complaints will be settled by EC and its group on best exertion premise. The choice of EC in this regard will be final and binding.

Intellectual Property Rights

We alone (and its licensors, where relevant) shall own all right, title and interest, including related intellectual property rights, in and to: the Site, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations; text, designs, UIs, visual interfaces, photos, brand names, logos, sounds, music, fine art and PC code; or other data given by You or some other gathering identifying with the Site, Application or the Service. Third party names may show up on this Site/Application and all rights in that are held to the enrolled proprietors of those brand names. For use of any third party's intellectual property, You need to get consent directly from the proprietor of the licensed innovation for any utilization.

These User Terms don't establish a deal and don't pass on to You any privileges of possession in or identified with the Site, the Application or the Service, or any intellectual property rights owned by us. You will be exclusively liable for any infringement of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site/ Application.

You may use information on the Site purposely made available by Us for downloading from the Site, provided that You: do not remove any proprietary notice language in all copies of such documents and make no modifications to the information; use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or do not make any additional representations or warranties relating to such information.

Term and Termination of Licence Management

1. Except if ended as per this Clause, the agreement between Empire Calls and You is ceaseless in nature after downloading the Application and for every registration in some other mode.

2. You are entitled for terminate the agreement at any time by permanent deletion of the Application installed on Your smart phone, in this manner impairing the use by You of the Application and the Service.

3. Empire Calls is entitled to terminate the agreement at all times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these User Terms, or (b) in our opinion You misuse the Application or the Service. We are not obliged to give notice of the termination of the agreement in advance. After termination we will give notice thereof in accordance with these User Terms.

4. Termination of this agreement will not prejudice accrued rights of either Empire Calls or You.

5. Clauses of (Indemnification), (Liability), (Intellectual Property Ownership), (Term and Termination), (Notice) and (Applicable Law and Dispute Resolution) shall survive the expiry/termination of these User Terms in accordance with their terms.


You consent to reimburse, save, and hold Empire Calls, its members, workers, officials, chiefs and accomplices innocuous from all cases, misfortunes, harms, and liabilities, expenses and costs, including without constraint lawful charges and costs, emerging out of or identified with: (I) Your utilization or abuse of the Platform Services; (ii) any infringement by You of this Agreement; or (iii) any break of the portrayals, guarantees, and contracts made by You thus. Domain Calls saves the right, to Your detriment, to expect the elite protection and control of any matter for which You are needed to repay Empire Calls, including rights to settle, and You consent to help out Empire Calls guard and settlement of these cases. Empire Calls will utilize sensible endeavours to tell You of any case, activity, or continuing brought by an outsider that is dependent upon the prior repayment after getting mindful of it. This passage will endure end of this Agreement.


This clause outlines complaint redressal system accessible to the user for escalating their objections with EC. EC will manage all user complaints in straightforward and timely way. If any user has any complaint relating to the use of the stage or administrations given by the platform, user may connect on support@empirecalls.co.in EC will try to resolve the user complaint on best exertion basis. Further choice taken by EC and its representatives will be conclusive and binding. Any dispute if arises between the user and EC out of the objection will be settled according to the Dispute Resolution clause as mentioned thus beneath.

Dispute Resolution

On the off chance that any dispute, controversy or claim emerges under this Agreement or corresponding to any services availed from the Platform, including any question in regards to the existence, validity or termination of this Agreement or user Terms (hereinafter Dispute), the gatherings will use all reasonable endeavours to determine such Dispute. In the event that the gatherings can't resolve the Dispute agreeably within 30 days of the notification of such Dispute, EC may choose for resolve any Dispute by a limiting mediation as per the arrangements of the Indian Arbitration and Conciliation Act, 1996 (hereinafter Act). Such Dispute will be arbitrated on an individual premise and will not be combined in any mediation with any case or discussion of some other gathering. The Dispute will be settled by a sole referee, designated as per the Act. The seat of the mediation will be Ahmedabad, Gujarat. This Agreement shall be governed by Indian law. Possibly You or EC may look for any interval or starter help from a court of able ward in Ahmedabad, Gujarat important to ensure the rights or the property having a place with You or EC (or any of our representatives, providers, and subcontractors), forthcoming the fruition of mediation. Any discretion will be secret, and neither You nor EC may reveal the presence, substance or consequences of any assertion, besides as might be legally necessary or for reasons for upholding the mediation grant. Every authoritative charge and costs of assertion will be partitioned similarly among you and EC. Altogether interventions, each gathering will bear the cost of its own legal advisors and readiness. This section will endure end of this Agreement.

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Any Updates or Modification of This Agreement

We reserves the right to change, modify, add, or remove parts of this Agreement (each, a change and collectively, changes) at any time without informing the user. The changes will be effective and shall be applicable immediately on posting the revised policy on the platform. Users are requested to keep checking the privacy policy for recent updates. If You do not agree with any such change, Your sole and elite cure is to end Your utilization of the Platform Services. Your proceeded with utilization of the Platform following the posting of changes will imply that You acknowledge and consent to the changes.

Notice to the Users

EC may give notice by methods for an overall notification on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or through written communication sent by standard mail to Your location on record in EC account data. You may reach us by electronic mail at Our email address support@empirecalls.co.in or by written communication sent by regular mail to Our location at A-205, Mondeal Heights, Opp. Karnavati Club, Nr. Wide Angle, S.G. Roadway, Satellite, Ahmedabad, Gujarat-380015.